Capitec *******

I submitted documents to Capitec Credit Insurance on 2 May 2 ********** due to the fact that I have been retrenched. I heard nothing from them. On the 16 May 2019 I forwarded the same mail with the same documents requesting feedback. I have still not received feedback. I did receive a Read receipt from Credit Insurance Claims (Business Support Centre) ********** but no further communication. After receiving wonderful service for 15 years when I was paying Capitec their fees, I now receive nothing when wanting them to cover their insurance obligations. I have funeral policies with them too, is this the level of service that I can now expect if I have to claim there too?