Capitec rip-off

<p>Good day</p> <p> </p> <p>On the 3rd of June I went to Capitec Northgate to request for a transfer recall as I mistakenly paid R445 to the wrong account using my mobile app. I was assisted by Anakho Tyobeka who advised me that the amount of R120 will be charged regardless of whether the recall will be successful or not, so I agreed. She advise me that I will get feedback in 7 working days, to my surprise they deducted the amount of R120 few days later without anyone calling me and giving me feedback that about my query. On the 13th I took an initiative to get my refund from the company I transferred the money to and same day I goy my refund, I went back to Capitec to advise them that I got my refund by myself they must stop the process of recalling the money from FNB and transfer back the R120 they took from my account as I have done the job for them. I was told is not possible for me to get R120 back by Anakho Tyobeka who was speaking to Lindiwe Vilakazi from Capitec Helpdesk.</p> <p> </p> <p>Follow up reference numbers are ********** 0, ********** 9 and ********** 5.</p> <p> </p> <p>Please assist in getting my R120 back from Capitec bank.</p> <p> </p> <p>On 13 Jun 2017 12:04 PM, "Gwen Maleka" ********** wrote:<br />---------- Forwarded message ----------<br />From: "Gwen Maleka" ********** />Date: 13 Jun 2017 12:00 PM<br />Subject: Refund request<br />To: ********** />Cc:</p> <p>Good day</p> <p>Please assist with a refund. I mistakenly paid Zanalisa instead of Dynamic sales.</p> <p>my banking details Capitec bank account number ********** 393 branch code 470010.</p> <p>Regards Gwen</p> <p>The payment details are as follows:</p> <p> </p> <p>Payment Notification</p> <p> </p> <p>Notification number 338440</p> <p> </p> <p>Payment date 30/05/2017 21:17</p> <p> </p> <p>Payment details</p> <p> </p> <p>Beneficiary name Tupperware</p> <p> </p> <p>Bank name First National Bank</p> <p> </p> <p>Account number ********** 5088</p> <p> </p> <p>Branch 250655</p> <p> </p> <p>Account type Current/Cheque Account</p> <p> </p> <p>Amount R 445.00</p> <p> </p> <p>Payment reference B006B691</p> <p> </p> <p>Regards Gwen</p>