Capitec ridiculous new online shopping system

I have often bought online from Takealot with my capitec account with no problem I tried to buy something today but they have changed their online purchasing You don't put in a code, you use your cell Only it doesn't work The money was deleted from my account as pre-approved Takealot have no record of payment No Proof of payment was sent to me The Takealot screen is frozen on the payment page and won't move to comfirmed, The consultant at Takealot was very helpful and sent me an email and said that if I ever get the proof of payment that I can send it to her and she will do it manually The consultant at Capitec (Nthabiseng) was very rude and unhelpful She did not listen to anything I was trying to say but just shouted over me saying that Takealot must do their banking The more I tried to explain that Takealot has no record of the payment; the more she shouted the same thing over and over. She did not offer me a reference number for my query either. What are Takealot supposed to bank if they have no record of a payment? Does this mean that in future if we want to make an online purchase that we will have to leave the page open on the purchase screen until the next time the company we are buying from does their banking? What if we make a payment on a Saturday and have to keep the laptop on until Monday morning when the company does their banking? What if the laptop does an automatic update on Sunday? What will happen to the purchase? That is ridiculous and a security risk It would be easier and safer to buy COD and pay Takealot in cash It is ridiculous!