1 reviews | Active since Oct 2017
Capitec Richards Bay Inkwazi mall extremely bad service
I've been to capitec Richards bay Inkwazi mall and I've experienced the worst . When I entered the lady that stands in front assisting people was unfriendly and had a attitude . I asked to see the manager and in return she asked me "in regards to "as if it's her business . I then mentioned I want to give him or her my CV . She then said we don't take CV's no longer and then said that I should go on they site . My response was that I did send it online but I've got recent information that I should drop my CV of at the branch . The lady then walked to her work collegue and began to discuss the topic . I was shocked by their actions infront of me . The lady that helped me and her collegue began to giggle and the lady who assisted me made some offensive hand gestures which made me feel so uncomfortable . She then went to another collegue doing some what of the same thing and took very long just to give me an answer as to whether I was allowed to see the manager . I was so embrasssed by the way they made me feel .I then told the lady to leave it . I will never go back to that branch or even recommend anyone to visit there ,in fact I will not be applying if any vacancies do come up because I wouldn't want to work with such unprofessional people . I hope this matter gets taken up because I don't want another person feeling unworthy in front of people who can't be professional and friendly Capitec Richards Bay Inkwazi please revaluate your customer service . This happened on the 24th of October 2017 . The lady in the front who distributes tickets and two Consultants where involved in my bad experience.
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nicole Valentine will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nicole Valentine will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Tamara
As your matter has been addressed with the branch involved and therefore resolved. Thank you for bringing your matter to our attention.
Kind regards
Donorique (Complaint Management)
Hi Tamara
As your matter has been addressed with the branch involved and therefore resolved. Thank you for bringing your matter to our attention.
Kind regards
Donorique (Complaint Management)
