JB
James B
1 reviews | Active since Nov 2021
08 Jul 2024, 18:17
Capitec review your response to ***** reports.
Got a call from someone saying they were from Capitec ***** department. Asking me all about payments which I had not made, saying they were genuine and quoted my name, ID and account details. All correct. I was suspicious and asked them which branch I banked at. They then disappeared. I phoned Capitec but the message was very busy try the What's App which I did. I wrote about the whole event. 5 minutes got a message asking me to give an account of what happened. I again related my story. Asked again later what do I want. Great time delays on their side which then made time delays on my side because I could not sit waiting for them. I eventually closed the WA in disgust!
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Replies (1)Capitec Bank's replyOfficial
08 Jul 2024, 20:09Good day James,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply08 Jul 2024, 20:09
Official
Good day James,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
