Capitec review policy for reversing funds

Today on the 7th of September 2024 we sent money to a wrong number,we then contacted Capitec immediatly to reverse the funds into my account.but we were told that they need permission from the person we sent money to,to reverve the money.mind you this person we do not know.ok fine they contact the person.and the person hangs up,twice.so we are then told that we need to go to small claim court to claim our money back from the person.HOW THE HELL DOES THAT EVEN MAKE SENSE,we dnt even know this person.i mean we bank with them they know this person.since she banks with them.how can they not just reverse the funds back to our acc.that money was meant for our kids school fees.now i guess our kids wont be going to school.because our so called relieable bank cant assist us with reversing the money.i have been banking with capitec for he past 10 years and i would hear stories about their ****ing tactics but i never really believed it but today shame.aretse. Capitec please review your policies.we all make human error.