Capitec Review

Capitec Review

I’m writing to share my experience with Capitec regarding a *****ulent transaction my daughter encountered. On October 18th, she made an online purchase, only to realize the next day that it was from a *****ster. She immediately contacted Capitec on October 19th to cancel her card and report the transaction.

Unfortunately, despite her prompt action, the transaction remained pending. On October 20th, it went off her account. However, when she reached out to Capitec again, the response was frustrating: they told her she would have to wait 30 days to file a dispute, despite providing them with evidence of the *****.

The lack of investigation and support from Capitec is disappointing. It feels like they are not taking the situation seriously, leaving us feeling unsupported during a stressful time. I expected more proactive customer service, especially in matters involving *****. Overall, I’m not happy with Capitec’s response and would advise others to be cautious.