CAPITEC REVERSED PAYMENT WITHOUT MY CONSENT

Capitec reversed by Sars refund without my consent, unacceptable! A few days ago, I finally received my Sars refund, which was overdue since March 2020 and took me a great deal of effort to finally receive it. In the morning it was credited to my account and in the evening it miraculously disappeared and was reversed. I addressed this matter to the branch manager and Capitec client care immediately. Their feedback however is unacceptable and unprofessional, asking me to contact Sars, despite showing on their site a nill, meaning it has been paid out. The fact is, that Capitec reversed my payment without my consent which is unacceptable. I have had no feedback from the branch manager despite asking her to advise whether she has escalated the issue to the management. I am banking with Capitec for more the 6 years, hardly had an issues but this sort of breach of trust in my bank is very disappointing, more so how patheticly its being handled.