CAPITEC REVERSE SERVISE

Hi,

Yesteday my Niece made a huge mistake and activated a subscriptionof a game to the amount of R584,81 and it was deducted to my account, i then spoke to the company to cancel the subscription and they did. I called CAPITEC BANK to reverse the payment and they told me they cannot reverse because they need an agreement from both parties to verify the cancellation,i sent out an email to the supplier and the sent out an email regarding my cancellation,only to find out that the later they sent is incorrect "so CAPITEC BANK say" they need a letter that has a campany letter head ??? can you imaging?? WHAT KIND of bank is this??? I AM NOT HAPPY IM TAKING THIS UP WITH MY LAWYERS!!!!