CM
Chiraag M
1 reviews | Active since Feb 2019
25 Feb 2019, 20:12
Capitec - reversal of debit order
Hi. I note that an unauthorized debit order went off my account this morning. I went in to a branch to disputed it but they advised I need to contact the company who debited me. I can’t do that as I don’t know who debited me me. This is so unprofessional. Many other banks such as FNB and Investec allow for immediate reversals, over the phone or via email. This level of service is unacceptable and I switched to Capitec for the “impressive rates and reviews”, now I am doubting it all. Please assist me ASAP, thank you.
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Replies (4)
Capitec Bank's replyOfficial
26 Feb 2019, 10:44I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply26 Feb 2019, 10:44
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
CM
Chiraag M's updateReviewer Update
26 Feb 2019, 12:39Thank you, looking forward to hearing from Tando.
CM
Chiraag M's update26 Feb 2019, 12:39
Reviewer Update
Thank you, looking forward to hearing from Tando.
CM
Chiraag M's updateReviewer Update
27 Feb 2019, 12:41Tando just called me, thank you so much. I really appreciate the swift response time and his kindness over the phone. Well done, Capitec!
CM
Chiraag M's update27 Feb 2019, 12:41
Reviewer Update
Tando just called me, thank you so much. I really appreciate the swift response time and his kindness over the phone. Well done, Capitec!
Capitec Bank's replyOfficial
27 Mar 2019, 11:33Good day As per our telephonic conversation, I hope that the matter has been resolved. Kind regards Tando Mfengwana Complaint Management
Capitec Bank's reply27 Mar 2019, 11:33
Official
Good day As per our telephonic conversation, I hope that the matter has been resolved. Kind regards Tando Mfengwana Complaint Management