capitec reversal issues

<p>on the 28th of June i made a transfer to another Capitec bank customer using cellphone number (mobile transfer) thinking i am purchasing something from Instagram, of which it was a ****/*****. on the 2nd of June 2016 i called the bank as i needed a reversal for the money that i transferd. the person who was helping was very helpul as they looged a call for me and gave me a case number i.e ********** 8 and they said they have frozen he money on the particular account anf they will hand the matter to their forensics for invesitigation. i keep o n calling them and they really dont tell me anyything about the matter except that they invesitigating. aint they supposed to call their other client and reverse accordingly??</p>