Capitec reversal

I have been having issues with capitec Bank on money transferred to the wrong account, deposit was done in the branch. The consultant confirmed the account holders surname which was correct however later one number used was said to be wrong since we used the account holders cellphone number. How ever they say this must have been some sort of technical problem but the R3500 from my account which was meant for rental purposes still hasn't been reversed. This transaction was done on the 03/08/2021 on the 5th the branch at Sunnyside mall logged a call but still nothing has been done today 11/08/2021 . Me and my family are currently dealing with threats of being kicked out as all I can provide the landlord is a reference number ***2 which is worthless to the landlord. Capitec Bank really hasn't been of any help and now I'm stressing about having a roof over my loved ones for the remainder of the month. Kindly provide a channel to follow for help..