AS
Anton S

1 reviews | Active since Mar 2018

06 Nov 2019, 08:35

Capitec Retail Card Machine

I had a speedpoint machine in my store form Capitec. I closed the store and for one month the payment for rental of the machine did not go through. Next month after I requested that he machine must be uplifted and contract cancelled the payment when trough double, to cover the amount i owe them. Afterwards no one from Captitec contacted me the just handed the account over for collection to Brooks and Luyt. Now weekly I get a call from them, and each week I ask for a statement. This is being going on for 2 months now. Each time I ask for a statement, and each time they explain I can be blacklisted if I don't pay.

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Nov 2019, 15:57
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 

Best regards,