Capitec reported *****

My son who banks with Capitec was ****med through Facebook Marketplace when he was purchasing a TV for sale. The ******* had hacked a good friend of the family’s facebook account pretending to be Mr McFarlane, however, it was not Mr McFarlane that we he was dealing with, we found out today that this ******* has now just de*****ed another victim who is a friend of Mr McFarlane.

My son Mr Dylan David Abbott went to Capitec Rand Ridge Mall last Saturday morning the 14th Jan ’23 to lodge this case of *****. He took his copy of his certified ID as well as a stamped police affidavit as well as the case no from Honeydew Police Station – Case no: 210/1/2023 – Capitec Ref no: ***.

He was then notified by SMS the following day (Sunday) around midday that unfortunately his ***** dispute was unsuccessful and that all funds have been utilized and that he must take up the matter with SAPS. I find this hard to believe that this ***** case could have been investigated within a couple of hours as Capitec Randridge Mall closes at 1 on a Sat and is not open on a Sunday. Normally ***** cases take quite sometime to investigate. HOW DO WE KNOW THAT IN FACT SOMETHING WAS DONE ABOUT THIS AND WHERE IS THE PROOF THAT THESE DE*****ED FUNDS HAVE TRIED TO BE RECOVERED TO MR ABBOTT’S ACCOUNT?

These funds were paid into a Tyme Bank account – account no: *** – an amount of R4 700.00 (*******’s account). Mr Abbott is not the only one who has been ****med through this same Tyme Bank account – the ******* also indicated that he had an ABSA account as well as the Tyme Bank account and that either account could be used – ABSA Account No: ***. The response received from Capitec has been virtually nothing - surely a ***** line should be taking these ******** very seriously. In addition to this, we spent a lot of time at Honeydew Police Station reporting this case of *****. My son took all the requested documents from the Capitec ***** line with him to the branch in Randridge Mall, these were not kept on record by your branch but given back to my son to take home – what was the point of that, surely you should be keeping these on record? I have been sending e-mails to the Client Care Centre and info@ombud since Monday and absolutely no phone call or return e-mail whatsoever. Yesterday I then e-mailed forensics and had a response this morning saying the following: "Please note that account has been placed on HOLD Please confirm before COB , if no feedback is received the HOLD will be removed" - WHAT EXACTLY DOES THAT MEAN - We are the ones expecting feedback? Absolutely ridiculous service !