ND
Nicky D

1 reviews | Active since Dec 2009

26 Nov 2024, 11:45

Capitec rental finance division a **** - *****ulent debit orders!!!

Capitec have a subsidiary company called Capitec Rental Finance (Pty) Ltd. (never, ever heard of them) and who *****ulently took R1525, 43 from my Nedbank business account. They also sent me an "invoice" for rental equipment which is absolute nonsense. The "invoice" address given is in Durban but, based on research, this company has its Head Office in Stellenbosch. I have spoken to 9 Capitec "customer service agents", the last one being a chap Cosmos but the service is absolutely appalling, they did not show any concern that there is somebody out there helping themselves to people's money and worst of all, they should not even bother having a ***** division as they have no idea what they are doing. I was about to open a Capitec business account but this has changed my mind for sure!

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Nov 2024, 14:03
Official
Good day Nicky Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank
ND
Nicky D's update27 Nov 2024, 10:32
Reviewer Update
Dear Capitec, based on further investigation from my side the fault was not on your side but that of a client who uses your services. I sincerely trust that we can now move forward amicably without any further problems