Capitec removes money from account without consent... CHEAP BANK CHEAP SERVICE

Capitec had made a reversal into my account as their own mistake. to correct this they had transferred money from my savings account which I use for my child into my main account and withdrew the money without sending me proper communication. HOW SAFE IS YOUR MONEY WITH CAPITEC. The consulted who assisted me first told me it was another company who reversed the debit order and did not know what she was talking about. The company I contacted explained they received my payment and everything was fine on their side. The consultant then says its due to failed debit orders. ABSOLUTELY terrible experience with capitec after banking with them for years. Awaiting till now for the consultants manager to call me still nothing. Pay cheap for cheap service.