Capitec remains cheaper because all fees are higher and service isnt up to scratch

1. Consultant doesnt help us online, and refuses to identify herself. I call back and log a complaint with time of day and account details. No feedback.

2. Consultant doesnt tell me each statement costs R25 to email (12 months x R25=R300) Why does personal banking send ONE email at ONE cost ? You didnt print in branch. You send 12 emails ? Clearly how you keep bank fees low.

3. When you open a new account they are supposed to take your ID and FICA you, right ? Then why is my business account lodged under a different surname ? Hmmm. And we wonder how identity ***** occurs.

4. Consultant today didnt answer questions and shouted me at me, putting the phone down. Lovely customer service for a client requiring assistance when YOUR app is down AGAIN for maintenance (follow the past complaints to see how often this happens) yet we must duly pay bank fees ?