Capitec release my money

My account has been frozen since 2019 with my money in it. I have told to submit my documents at different branches but still there hasn't been a resolution to this matter. I just want my money back so that I can switch banks because I have had it with capitec and it's poor service The incident number for the capitec case is ***3. Capitec card number is ***. Reference number for the second submission of the required documents is ***4. The name of the agent I was on a call with on the 13th of June 2022 is Samantha who had said that she will get someone to call me back but still I haven't received a call from capitec