Capitec Reinvestment Frustration vv

I have invested in a tax free savings account for my daughter. the account has matured. I want to reinvest the account but cannot seem to get this done as Capitec is making it very difficult to do this.

i have been into the branch and they cannot help me either as escalate the matter to the service department which would phone me. I have requested that the phone call must occur after 4pm. I received an sms on monday at 8:22 that there was a call. (Take note all Blocked numbers on my phone have been removed so that there is no hindrance). no call on my phone list and then one today at 8:44. my phone rang once for for 2 seconds and then the person on other end hung up.

I contacted Capitec again and the whole cycle must now be repeated again as after two apparent phone calls they just drop the case i feel that i may want to move my money to another bank as this is becoming very very frustrating.

I would like to hear back with regards to this as i feel that as a customer i am not receiving the service which has been promised