Capitec refusing with my money 😡

I’m a very angry 😡 Capitec user, I deposited an amount of R6000 into my bank account on Thursday 30/06/22 just as their ATM took my money it went blank and to this day I still haven’t received my money into my bank account. I immediately called their help line and logged an incident with them and was told after 24hrs you’ll receive your money, the turn around time has passed and now when I call to follow up all I’m getting is different stories that it’s not 24hrs but 48hrs it’s Monday today and this happened last Thursday. I just want my money back so I can pay for my Rent. I honestly don’t understand what kind of investigation it is that will take so long when they can clearly see that I did deposit the money. They can’t even put me through the relevant department. I need urgent help so I can pay my rent 😭