Capitec refusing with an indemnity letter

Case no. ***7

I'm writing about a dispute with Capitec Bank regarding a **** transaction. I was buying a car and got ****med, losing funds meant for the purchase. Capitec flagged the payment to XOLISANI EMERGENCE MAMBA as irregular but later cleared me of *****. They've closed the case and lifted account restrictions.

However, Nedbank (the recipient's bank) secured the funds. Capitec refuses to provide an indemnity letter needed for Nedbank to release the funds, treating it as a civil matter. I believe Capitec failed in their duty to secure the funds as my bankers.

I'd appreciate your help resolving this and getting the funds released.

Details: - **** transaction for car purchase - Capitec cleared me of ***** but won't assist further - Nedbank has secured funds pending Capitec's indemnity letter

Thanks for your assistance.

Sincerely, Xolisani Emergence Mamba