Capitec refusing to reverse money paid into wrong account

<p>I transferred money to a wrong number 2days back, went to Capitec branch and they couldn't get hold of the client since her number has been off the whole time. Went to the Capitec Centurion branch and got a consultant who is just as clueless like a customer ( really!!)</p> <p> </p> <p>Now we've been told to go to SAPS to open a case and the consultant said lets just take it from there.... I mean, you want to use the money urgently and you are waiting for SAPS to get hold of a person who is unreachable. What is this? How poor is Capitec's risk management? Do they strategize these sort of things?</p> <p> </p> <p>Capitec needs to work on good risk management s****s because human errors are bound to happen,. The money was meant to add onto the amount for medical purpose for somebody who needs to see a specialist urgently but we are waiting for Capitec to get hold of an unreachable client.</p>