BD
Bonisiwe D
1 reviews | Active since Nov 2021
04 Nov 2021, 16:46
Capitec refusing to refund me R5000
I tried to withdraw R5000 on Sunday 31 October, the ATM said I have exceeded my daily limit and Capitec charged me R7 for that transaction and still they claim that the machine dispensed the funds, I don't understand why are they not reversing my money. This is a lot of money I'm not letting this one go. I won't survive
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Replies (3)
Capitec Bank's replyOfficial
05 Nov 2021, 06:21 Good day Bonisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Nov 2021, 06:21
Official
Good day Bonisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BD
Bonisiwe D's updateReviewer Update
07 Nov 2021, 05:06I would really appreciate your quick response
BD
Bonisiwe D's update07 Nov 2021, 05:06
Reviewer Update
I would really appreciate your quick response
Capitec Bank's replyOfficial
17 Feb 2022, 18:25Hi Bonisiwe
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 18:25
Official
Hi Bonisiwe
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank