Capitec Refusing to provide Statements or Settlement letters...

Please can you assist me with a settlement letter for account, I have been calling for this a couple of months now. When I call Client Care they tell me I cannot request a letter or statement over the phone and advise me to go to a branch to get this.

Well I went to a branch - they need to open a new account for me... before they can help me with anything (IMAGINE)

You are calling me to tell me the account is in arrears and asking if I will be paying it, I can only pay it if I receive the settlement letter or statement of account.

I have never once received a statement of account, this is completely unacceptable…

This account was opened online, I can therefore not go into a branch to request a letter or a statement…

I've sent emails to ********** ********** and to date I have not received a response...