Capitec refusing to investigate nor refund a ***** dispute!

Together with the *****ulent transactions that had occurred on my account, I reported my ****** card to Capitec. I encountered a really startling procedure. Initially, I was informed that the *****ster who had my card was tapping without using a pin, therefore they were unable to access my case with the ***** department. It was evident from the pattern of all the transactions that these were out-of-the-ordinary transactions, which the bank even neglected to notice and flag. Second, I was informed that they could not issue a refund since they don't bother looking into *****ulent transactions at smaller stores. This is disgusting, contemptuous, and shows no concern for their customers' money, in my opinion! My disagreement was not escalated or given any kind of thought; instead, I was told to simply forget that I had lost R807. Capitec didn't give a damn! Even though they could see these were *****ulent transactions while I was on the phone with them, they chose to give me the finger! I am utterly disappointed with this bank, their ***** department is useless!

Phelisa Magalela