Capitec refusing to fund me even though my credit score is good

I have been banking with Capitec now for the last couple of years and to be honest they have been great. Last year they gave me a loan of about R42000 which had to be paid over a period of 8 months and I manged to pay it without any problems, the last installment was paid in December 2017. The suprising thing though is that since then they keep telling me that my applications for a loan are declined because of my bad credit record. I have contacted both Experian and TransUnion to check my credit record and according to them I have a clean record with a good score. I have also check my record on the Capitec app which has a credit rating tool, it too says that I have a good record but every time I walk into a branch for finance they decline saying that my record is poor. The sad thing is that no one in the branch can tell me why I have a poor record with them. they get my salary deposited into my accout every month, the only finance they ever gave me I paid off with out missing an instalment... So as far as I am concerned my record with them should be very good. Now I need to attend my uncle's funeral in Lesotho and they will not even give me R5k after I had no problem paying R42k.