Capitec refusing payout!!

Capitec Bank YOU ARE A NERVE!! Infact I hope you are not having a good day like us. I am soo frustrated about the Capitec Funeral Policy payout which is being delayed cause of investigations that are done. I really do not understand why another was paid out but this one needs to be investigated. It is soo gruesome having to worry about loosing your loved one and at the same time worry about funds yet you have been constantly paying Capitec bank. The funeral is this week yet you are delaying processing due to your ***********/operational processes. I am so close to writing on Twitter now should you not attend to this matter.