Capitec refusing me access to my money!

Yesterday @ approximately 14h00 Capitec Froze my accounts. I had to go into a branch to verify my identity. No problem right?.... Wrong.... my phone had 5% battery life on it. I connected my charger and the power went out.

I dug around for my powerbank.... there was only av25% charge on it. So praying this will be enough for me to connect to uber to request a ride to the nearest branch. And then I realized I had no cash on me for the Uber.

So I borrowed money from a neighbour... thinking once I go into the bank my accounts will be released.

Wrong again. I got to the bank and a well mannered young man assisted me. Confirmed my ID. Verified it is me..... asked me to prove where the money in my account came from?.... I found this odd as no bank has ever frozen my accounts or asked me to proof where my money comes from.....

Again I obliged and submitted the information at the branch in the form of an email.... I was assured that my accounts would be released in 3 to 4 hours..... or I would get feedback.....

4 Hours later I called the bank. Again. I was asked to send the proof again. And I did. By this time I was in full panic mode. I had a full-blown asthma attack. By now it was 20h00. I couldn't even get meds.

This morning I had a second asthma attack. ... I could not go to a doctor or hospital as I had no access to my account. Again I called and was advised to speak to a manager at the branch. So again i had to borrowed money and go to the branch. No one was able to contact the section that put a hold on my accounts.

Although they tried to contact the section.... No joy. After spending the better part of the morning in the branch. I am yet to find out why my accounts was frozen.

It is now 30 hours and I can still not access my account. I just made another call to the helpcenter with no joy.

I still need to get medication and I cannot..

What gives the bank the right to freeze my accounts.... without communicating with me. Not once in the last 30+ hours did the section dealing with this call me. I have the call logs proving that they did not call me.

It feels like they are *****ing my money. I am panicked that I will never get my money back from the bank I trusted to keep it safe.... Yet they have taken my access to my money away from me..

I still don't have access. Help!