KO
Ken O

1 reviews | Active since Jan 2020

21 Apr 2020, 09:16

Capitec refusing me a credit card based on my age.

I changed banks and went to Capitec. I was helped by a lady at the Somerset Mall branch.I stated my requirements for banking with Capitec, these were, a investment account (fixed deposit) ,a cheque account, and a savings account ,plus a credit card. After transferring funds from my old bank to Capitec, placing certain funds in different accounts within the system, I then app**** for my Credit card, I supp**** all documentation as required by Capitec. My transferred funds were quite substantial, I was then told by the agent servicing me ,that, due to the fact I was over the age of 65 I did not qualify for a Capitec credit card. I am going to try to resolve this once more ,if I am not successful in that I will be moving on to another bank, I have held a credit card for about 40 years for quite a substantial amount , have a credit rating close to 700 , and I am refused a credit card because of my age, how crazy can you get, I can walk into any other bank in South Africa and qualify for a stand alone credit card and get it, yet my own bank refuses me a credit card based on my age alone. I look forward to hearing from Capitec whose campus is just up the road from me.

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Apr 2020, 10:02
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank