TM
Thomas M

1 reviews | Active since Jun 2014

03 May 2019, 09:01

Capitec refuses to update my credit profile

Its funny how Capitec Bank operates. I once took a loan and a credit facility with them. Unfortunately I lost my job and went into arrears on both accounts. My account was referred to Fenwick Boshoff Attorneys for collection. They were calling me every day. Capitec listed me as a defaulter for both accounts. I found a new job and managed to settle both accounts with their attorneys. However, its been more than three months and the accounts still reflects as unpaid and affecting me. I am unable to obtain credit and buy a house for my children. I am not sure I they are punishing me. Capitec Bank is very rotten.

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Replies (2)
Capitec Bank
Capitec Bank's reply03 May 2019, 12:49
Official
I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply14 May 2019, 10:26
Official
Good day Mr Maponya

Kindly note the matter has been resolved, please refer to the email sent directly to you today.

Nokuphumla SkenjanaComplaint Management Officer