NZ
Nevelle Z

1 reviews | Active since Aug 2018

09 Dec 2025, 14:30

Capitec refuses to return *****ulent debit order.

Cancel with Afrihost due to sale of house. New owner requests that I rather transfer my Afrihost account to him to prevent downtime. No problem, however some issue between Openserve and vuma has the transfer fail. No communication with me. Afrihost delivers a new modem to the new owner at his new house, then loads my credentials onto the modem, debits my bak account for the months premium. Then asserts the “calendar months notice clause” thus requiring me to pay two months for an internet connection for a third party. Capitec Bank refuses to return the debit order citing that I have an agreement in place with Afrihost - like I have an agreeent to pay for a third parties internet connection using my login credentials on his new Afrihost supp**** modem. Capitec can not be trusted to attend to *****.

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Dec 2025, 14:36
Official
Good day Nevelle Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank