Capitec refuses to release my funds in hold account

I have been a client of Capitec for over 10 years. Last year February 2023, I received a ***** payment to my account. Since then Capitec has placed my account on hold and treated me like I'm a ********, not a victim of *****. April 2024, I received email stating my funds are available, only to find out it's not. Capitec refuses to release my funds, even though it's my salary money in the account. I don't know what to do anymore