CAPITEC REFUSES TO REFUND PAYMENT PAID INTO FNB CLOSED ACCOUNT

I paid money in January and March from my Capitec account which was successfully accepted by FNB into our Stokvel savings account that is old and was supposedly closed in error as I still had the old details saved. There is now a new account that was used since last year January 2023. I tried making another payment again now in May into that account and it was reversed back and when I called my bank they advised that the FNB account is closed.

I spoke to the administrator of our stokvel and they reminded me of the change in banking details that was effective since last year January 2023 and the account was closed. I now called FNB to assist in the matter and to move this money from the old Stokvel account into the new stokvel account but I was advised they will not assist me I need to call my bank to assist .

I called Capitec but learnt that since the payments are no longer pending it is FNB that needs to rectify this error as this money is sitting in their closed account which by the look of things was not closed in January 2024 and March 2024 when these payments went through which proves to be an error on their side but now they refuse to assist me. As my bank Capitec refuses to assist me in this refund.