Capitec refuses to refund customers who suffer from phishing ****

<p>I am writing this on behalf of my employee, who on 28 May went to withdraw money from a Capitec ATM in Sasolburg. Her card was swallowed by the machine and in the time in took her to get airtime to be able to call Capitec R2000 was withdrawn from her account. She logged a call to stop her card and logged that money had been withdrawn from her account once her card was "swallowed". Capitec didnt provide feedback in the timeline they had promised, we had to follow up with them. Once we got their feedback they said that they would not refund because we took too long (+- 10 minutes) to call to say that the card was swallowed and we needed to cancel it. When looking at the transaction detail you can clearly see that there was something strange with the ******* transactions (as they happened within 50seconds of each other).</p> <p> </p> <p>Capitec seem very reluctant to look into it properly. I have escalated to their complaintmanagement department and had no feedback.</p> <p> </p> <p> </p> <p><br />Whilst waiting for feedback from Capitec we will be lodging a complaint with the ombudsman and complaining on social media.</p> <p> </p> <p><br />I look forward to hearing some positive feedback from you in a short space of time.</p>