Capitec "refuses" to rectify ATM NON payment

Capitec bank (?) "refuses" to rectify ATM NON payment. On 12 Sept 2018, after I have already contacted the bank on two separate occasions. I lodged a complaint on hellopeter, that a local Capitec ATM did a short payment -NOT paying out. I was contacted today, by Tania, from Capitec, stating that they have "decided" - OUT OF GOODWILL (NOT BECAUSE they have wronged me and their equipment malfunctioned....!!!!) - that they will pay me back the R 50-00 NOT payed out, as per my previous complaint. I have put it VERY clearly to her, that I WILL NOT accept GOODWILL from the bank, but that I WANT THE BANK TO RECTIFY what they HAVE WRONGED ME IN!!!! - I have thus no other option as to escalate this matter to the banking Ombudsman, as well as every newspaper I can, so that they can take responsibility for their faulty equipment. Does Capitec REALLY think it is now "about the R 50-00??? It is WHAT YOU DO REPEATEDLY to members of the public AND LOYAL clients like me. This has now become personal. I DO NOT NEED YOUR GOODWILL!!!