Capitec refuses to re-reimburse me for unauthorized transactions on my account

On 21 November 2017 at around 6:30am I stopped by a Capitec ATM on Victoria Str. Market in Durban to withdraw money from my card, I put my card in and it asked for my pin when i punched my pin the screen looked as though there was no card then I pressed cancel because I could see something was wrong but It was not cancelling immediately after that i went on the capitec banking application on my phone to block my card but the app kept loading and was not working, i then tried to buy airtime through cellphone banking (*130*3279#) so i can call capitec to block my card but the cellphone banking app kept saying invalid MMi code, i then had to reboot my phone then after i got through on the app and i blocked my card but after that i received messages from my phone that money was leaving my account, money totaling to R7 766.04 was withdrawn from my bank account without my permission, after that i went to Capitec branch in Berea center to report this and they gave me a reference number of ********** 6 and told me they will investigate and get back to me within 8 working days, I then went to report this at the police station where they also told me they will investigate. On 05 December 2017 (10 days later) i received an SMS telling me to contact Fezeka regarding the unauthorized transactions on my card but I didnt have airtime so later that day she called to say they will NOT reimburse me because my card and pin was used and therefore they assume it was me, What nonsense is that? I told her i tried blocking the card as soon as i noticed something was wrong but i couldnt because their app was not connecting and she said she will escalate the matter to management and get back to me the next day, (06/12/2017) On the 06/12/2017 nobody called me, I then called her to follow up but she could not come on the line because she was busy on another call, this morning 07/12/2017 i called again and finally manged to get hold of her and she told me management said they are not paying because their IT department picked up that I when I Blocked the card it was already too late maybe the messages came in late.

I did not try blocking my card when I saw messages, I tried blocking it immediately when it got stuck so i refuse to accept that stupid excuse, I have been a loyal customer to Capitec, my salary is paid through capitec, i take loans and pay them off well, I do not deserve this kind of treatment from a bank i trusted with my money, how is it my fault that their machines are not secured enough? I used their ATM for crying out loud and now I have lost so much money, I'm a single mom of two kids and I dont think its fair that capitec just makes stupid excuses and say they wont reimburse me, then what must i do? just forget i lost so much money take loans to buy stationery and for tuition when i had money and it got ****** on their ATM?? There was no sign the machine was hacked i couldnt have known, ITS NOT FAIR

I want my money back, ALL OF IT, Capitec does not deserve loyal customers, that bank does not treat customers right, you cant trust them with your money because ********* can easily hack in and ***** your money and they can easily say they wont pay and its not their fault.

Please help me get my money back, Its a lot of money and I honestly thought i had kept it in a safe place and that should anything happen i can rely on my bank to reimburse me, I did not expect this kind of treatment where they show they don't care about me or my money.