Capitec refuses to open my account although the incident is withdrawn

I am so disappointed with the service I am receiving from Capitec. On the 5th of July Capitec froze my account without even notifying me know. I went to find out as I couldn't transaction on my account. They told me that there were funds that they suspect I received *****ulently. This also affected my Nedbank account which is also frozen as Capitec advised them to. I did everything Capitec bank requested. They then lifted the hold on my accounts. Now they are giving a run around, as are now suppose to advise Nedbank again to lift the hold on my account since they are the ones that advise the to hold my account from the onset. Now they are playing hide and seek. This is the most terrible service I have ever received as I now unable to transact on my accounts from Nedbank. It was easy for the to advise Nedbank to put my accounts on hold and now it's difficult for the to advise Nedbank to lift the hold on my account. Now they make me run around. I am now seeking to report the case with the Banking Services Obusman.