Capitec refuses to offer loans to their customers due to past debt that was handed over and now is settled

In 2015 I made a loan with Capitec unfortunately my salary was frozen from 2017- 2018 i found out that my account has been handed over to dmc I made payments till I finished submitted my proof that I completed payment ....Capitec says this credit will stay on my profile and I will never get credit from them.....that's unfair Ive been banking with Capitec since 2013 till to date but Im being punished for loosing a job which is not my fault no ...I think I will change banks I'm being used here