Capitec refuses to help me in my EMERGENCY situation

My mother is 95 years old. I’m running and managing her financial matters. She has a bank account with Absa as well as Capitec. The Absa account carries an investment only. She receives her pension money in the Capitec account and all living expenses is made from the Capitec account. I have full authority to both her Absa and Capitec accounts and I’m buying her food, paying her 2 carers and buying her adult nappies and pads from this Capitec account.

On 30th March me and my husband travelled to the USA. At Capetown airport (just before we left) I had to buy some food for her and to pay the carers. In the hurry I was in I made a mistake with the ****le and her account was blocked. I phoned the call centre twice from the USA to request them to unblock the account but they REFUSED TO DO IT. These 2 calls are going to cost me over R 500. The carers are running out of food and Nappies and pads. And they must be paid their weekly earnings. BUT CAPITEC CALL CENTRE REFUSES TO RESET MY ACCESS SO THAT I CAN CONTINUE RUNNING HER ACCOUNT AND CARING FOR HER NEEDS.

THEY WANT TO SPEAK TO MY MOTHER WHO CAN BARELY SEE OR HEAR AND SHE WILL NOT UNDERSTAND WHAT THEY ARE ASKING BECAUSE SHE DOESN’T KNOW WHAT THE INTERNET AND ONLINE BANKING IS.

THIS IS NOW 02 APRIL 00:49 IN SAN FRANCISCO AND I’VE TRIED JUST NOW WITH CAPITEC AND THEY REFUSES TO HELP ME, I’m in tears and doesn’t know what to do any more. CAPITEC CAN VERIFY MY IDENTITY AND MY REGISTERED ACCESS TO MY MOTHER'S ACCOUNT, I'm ALSO A CLIENT OF CAPITEC (and my husband as well) WHY IS IT SO DIFFICULT - CAN'T THEY UNDERSTAND THAT I'M IN THE USA AT THE MOMENT AND NOT IN SOUTH AFRICA???

Really I never expected this from Capitec. Can anybody advise me what to do, PLEASE! I'm posting this comment via my husband’s HelloPeter.com account