Capitec refuses to help-manager drops call

I paid my loan instalment on the 14th of this month. I received an sms today stating my instalment will be debited tomorrow. Called client service,they transferred me to Collections. Spoke to Mahlatsi in Collections who said reversal of earlier payment must be done by client services. She transferred me back there. Spoke to agent Thabi who says another instalment must go off first before a reversal is done. Why are your agents saying different things?! Requested a manager, explained again to Manager Gugu who then very convenirntly cuts the call and does not call back!!! What lack of customer service!! Come on Capitec,you can do better than this pathetic excuse for lack of service!!You even report to itc that clients are slow payers if their salaries are not received by the last day of the month yet your premiums are received in full!!!You then refuse to change the debit order date as well...you shpuld just close down!!!