LL
Ling L
1 reviews | Active since Jun 2011
09 Jan 2025, 17:10
Capitec refuses to give my 261 rand back
I am sick to my core with Capitec bank. A simple reversal requires a authorisation letter from my local ****a shop for a 261 rand, anyone can see the purchase went through twice and now it cannot be done without this letter. Time and again Capitec has messed with my money and this should be a simple task. Now I have to travel to this shop again for a letter to get my damn money back, ******* the lot of you
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Capitec Bank's replyOfficial
09 Jan 2025, 18:42Good day Ling,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply09 Jan 2025, 18:42
Official
Good day Ling,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
LL
Ling L's updateReviewer Update
10 Jan 2025, 00:20the material point is the merchant was unjustifiably enriched. It was not a debit, it was a purchase of 261 rand that went through twice. They either have a faulty machine, duped me, and/or capitec is in cahoots. When I got home i opened my banking app and saw the amount was taken off twice . It is not a debit order, then to have the gall to tell me I need to get an authorisation letter from the merchant when anyone can see the transaction went through twice, a simple refund, I am out by 261 rand and it will cost me money to get there to even get the letter, if they can provide it. Capitec is inefficient, lazy and I am disgusted and drained. Your so-called call i am going to get is going to be an inconvenience, and waste of my time, Reverse the double transaction or nothing . As far as im concerned and in my lived experience you will do nothing but have an AI bot call me to tell me **** iinstead of reversing the double transactions, Your procedures are in the gutter.
LL
Ling L's update10 Jan 2025, 00:20
Reviewer Update
the material point is the merchant was unjustifiably enriched. It was not a debit, it was a purchase of 261 rand that went through twice. They either have a faulty machine, duped me, and/or capitec is in cahoots. When I got home i opened my banking app and saw the amount was taken off twice . It is not a debit order, then to have the gall to tell me I need to get an authorisation letter from the merchant when anyone can see the transaction went through twice, a simple refund, I am out by 261 rand and it will cost me money to get there to even get the letter, if they can provide it. Capitec is inefficient, lazy and I am disgusted and drained. Your so-called call i am going to get is going to be an inconvenience, and waste of my time, Reverse the double transaction or nothing . As far as im concerned and in my lived experience you will do nothing but have an AI bot call me to tell me **** iinstead of reversing the double transactions, Your procedures are in the gutter.