Capitec refuses to close a paid up account

Access Facility account at Capitec Bank. Despite closing the account in March, I have been receiving daily statements, indicating that the account remains open or stuck in a closed pending state. This persistent issue has caused significant inconvenience and frustration on my part.

I have lodged multiple complaints regarding this matter, both through official channels and during a visit to the bank branch. Regrettably, these efforts have not yielded a resolution or provided any clarity on the situation. Furthermore, I have not received an official letter confirming the closure of the account and stating that I have no outstanding obligations. It is disconcerting to note that the account also shows an outstanding amount on Transunion and does not reflect as closed on the credit report. This is highly distressing, as it not only reflects poorly on Capitec Bank's reputation as a financial institution but also has negative implications for my creditworthiness.

I strongly urge you to address this matter promptly and take the necessary steps to resolve the situation. It is imperative that the account be closed officially and all associated records be updated accordingly, both internally within Capitec Bank and with relevant credit reporting agencies such as Transunion.

I kindly request that you provide me with a comprehensive and official written statement confirming the closure of the account, as well as the correction of any discrepancies on Transunion. Additionally, I expect a swift resolution to this matter and assurance that I will not encounter any further issues with my account in the future.

I emphasize that it is crucial for Capitec Bank to prioritize customer satisfaction and promptly resolve such issues to maintain its reputation as a trusted financial institution. I appreciate your immediate attention to this matter and anticipate a satisfactory resolution.