Capitec refuses to clear money into my account made from New Zealand

We are busy with immigration.

I transferred money from my bank account in New Zealand, to my Capitec card, which I left so I can send money to my wife and daughter until they leave.

Capitec refuses to release the money into my account. Even though they confirmed they received the money at Capitec.

They wanted to phone me, so I gave them the time difference, and suitable times to phone me. Yet, they ignore that, and tried ONCE to call me at 1AM New Zealand time, and refuses to phone again. I told them I am available to take the call between 9AM - 12PM SA Time.

I want the money released into my Capitec so my wife and daughter has money. This payment was done on the 9th already. How long does it take to get this cash. But they rather refuse to help us, and ignores all correspondence.

I paid a smaller amount into my other bank in SA, and it worked, it cleared the next day. But I have this other bank cards with me in NZ, I left the Capitec with my wife, as I did not think they would be this useless.