Capitec refused to attend my Dispute

This is a warning to anyone using Capitec Bank. Someone stole money from my account without my authorization. I reported it immediately and expected the bank to actually protect me. Instead, Capitec told me “deal with the merchant yourself.”

I already tried the merchant. They ignored me. I told Capitec that, and they still refused to open a dispute, investigate, or take any responsibility.

So let me get this straight: if a ******** takes your money, Capitec’s solution is to shrug and leave you on your own. They take your fees every month, but when it matters, they do absolutely nothing to help.

Don’t trust them to have your back.

Capitec Bank refused to assist with an unauthorized transaction on my account. After reporting it immediately, I was instructed to resolve it directly with the merchant. The merchant was unresponsive. I provided this information to Capitec and they still refused to open a dispute or investigate.

This is unacceptable. A bank should not abandon customers and leave them to fight ***** alone after taking zero action on their end.