Capitec refuse to reimburse unauthorized transactions from ****** card

Saterday during the early hours of the morning- after 1AM our house got broken into and my purse among other belongings was ******- shortly after the burglary transactions went off my account and my account was drained. 4 minutes after the transactions i immediately called capitec to stop the card (4mins) and after that called the police to make a case. later the morning i logged an unauthorized transaction case. outcome is that Capitec will not refund the money ****** from my account due to the buglars guessed my pin correct and from capitec side at that time looked like an authorised transaction (keep in mind curfew hours during lock down) even though i knew nothing about it at the time it was done. this is very disappointing service and as a client for more than 10 years i now i dont want to bank with Capitec anymore and will advise all i know to stay away.