Capitec refuse to refund customer on *****ulent transactions.

My phone was ****** in May 2023. The previous day my daughter was in an accident where her cellphone was ****** on site. The next day I was assaulted and my phone ******. That evening I realised there was money going out of my account. I could not phone Capitec as I had no way of contacting them. I went to the bank the next day and was there when they opened. R18,500 was withdrawn from my account. Now Capitec just pull up the shoulders and do not want to reimburse the money that was ******. Their security system is terrible as they told me my pin was compromised. The app was hacked and Capitec refuse to admit it, stating that it is impossible. Before you decide to move to Capitec think long and hard as their security is not up to scratch, they don't care about their clients and instead of owing up to their mistake I have to take the loss which is unacceptable.

Shame on you Capitec for putting the blame on your client. My ref nr: ***

Seems like Capitec does not care about their clients and does not want to take responsibility for their incompetence and bad security. I am extremely disappointed.

DON'T SUPPORT CAPITEC!!!