CAPITEC REFUSE TO PAY OUT MONEY WHICH WAS NOT PAID OUT BY THEIR ATM

When we used the ATM at Capitec Senekal to withdraw Sassa money, the machine had a problem and did not pay out the money. The incident was reported to the branch in question and they said that they would sort it out within 48 hours. and it is now 192 hours and nothing has been done. Sassa confirmed that they have paid the money to Sapitec. Capitec is still sitting with the money and they refuse to rectify the situation and pay the money. This is not good at all.