Capitec refuse to pay my insurance payout

All i want is to give my father a dignified funeral I was promised that my money will be paid within 4hours now it has been 5=days m supposedly to bury mofathe 2morow their helpdesk is useless and pathetic the lady who helped me said I will get my money within 48hours I am using myairtine to call them they have all their documentation and still no. Money on my bank acct 24hours is tomorrow the date of funeral how m I supposed get my money which they were happy to deduct from my accnt .this is disgusting if Capitec continue with this company they will loose busines