Capitec refuse to open accounts

<p>Hi</p> <p>My wife wanted to open capitec accounts for her and our 2 children. All documentation were completed. She had a municipality account that is in my name with a signed letter confirming that this is the childrens address. Yesterday capitec confirmed that is all that is necessary. Today, they said no. I (the husband) must come and open the accounts.</p> <p> </p> <p>Why is yesterday and today's story different? Is it worth it to go to capitec? I wonder, if this is the service we will be getting.</p> <p> </p> <p>Thanks</p> <p> </p> <p> </p>