Capitec. Refund my nephew you ******

My nephew was ****** his purse and everything including the phone on the 14th Dec. He went to capitec same time to cancel the card and they gave him this ref no ***0. And the teller who helped him did no cancel the app on the phone and the money was withdrawan on the account after the acc was canceled. He went to capitec again the following day they gave him this ref no ***3 and they promised him that the issue will be resolved within 8 days.om the 31 he went to lebowakgomo branch to check how far is the process they refused to help him and said he must go where he did his complaint to pta they won't be able to help him. Today is the 15th day without refunding my nephew his money. Capitec do the right and refund my nephew his money you ******. #frustrated. Bellah. ***